1002 Durham Road, Wake Forest, North Carolina 27587, United States
Terms and Conditions
Advanced Reservations
We highly recommend scheduling your appointments at least one week in advance to ensure your preferred time and treatment are available.
Cancellation Policy
- Please provide at least 24 hours' notice of cancellation to avoid full charges.
- Spa packages and appointments for two or more guests require 48 hours' notice.
- Groups and bridal parties will need a 50% deposit at the time of booking.
- Missed appointments are not eligible for refunds. Please call us at 919-562-1233 or email info@salonserenityspa.com to reschedule.
Spa Arrival
We recommend checking in at least 15 minutes before your appointment. Late arrivals may result in reduced treatment time to ensure we finish as scheduled. After your treatment, feel free to enjoy our relaxation lounge.
Payment Types
We accept cash, debit cards, Visa, MasterCard, and American Express.
A 3.5% credit card convenience fee will be applied to all credit card transactions. This fee is charged by the credit card processing company and is not retained by Salon Serenity Spa. To avoid this fee, you are welcome to pay using cash or debit cards.
Gift Cards
All gift cards purchased at Salon Serenity Spa are non-refundable and can be redeemed for services, products, or gratuities. They expire one year after purchase.
Spa Attire
We suggest wearing comfortable clothing. Please leave valuables at home, as we are not responsible for any loss or damage to personal items.
Soft Voices, Quiet Minds
Please speak softly throughout the spa. Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area, and please keep voices to a whisper for others such as yourself, are relaxing during their treatment.
Minors & Children Policy
At Salon Serenity Spa, our goal is to provide a safe, serene, and professional environment for all guests. To ensure the comfort, privacy, and security of everyone in our facility, we have established the following policies regarding minors and children:
- Children the age of 15 and under are not permitted in the salon or spa for any reason, unless specifically approved in advance by management for a private event or special occasion booking.
- The only service offered to children 15 and under is a scheduled haircut. They are allowed in the facility only during their personal appointment time and must be accompanied by a responsible adult.
- Children are not permitted to accompany parents, siblings, grandparents, or other family members to appointments. We are unable to provide supervision, and service providers cannot be responsible for the care of minors.
- Babies and toddlers are not permitted in the salon or spa under any circumstances. We kindly ask that all guests arrange for childcare in advance to maintain the tranquility expected by everyone visiting our spa.
- We ask that young children not receiving services remain at home, as we strive to maintain a peaceful environment for all clients.
- No guests—children or otherwise—are allowed to wait in the reception area or be present in service rooms unless they are the scheduled client. For privacy, safety, and liability reasons, only the guest and service provider may be present in treatment areas.
- For clients under 16 years of age, a parent or legal guardian must sign a consent form prior to receiving any service.
- For massage and spa services (including facials and body treatments), clients must be at least 16 years old and accompanied by a parent or guardian. For minors receiving massage therapy, the guardian must remain on the premises for the duration of the service.
We deeply appreciate your cooperation in helping us maintain a calm and restorative experience for all. Thank you for understanding that these policies are in place to protect your time, your safety, and the peace of every guest in our care.
Health Considerations
Please inform us of any medical conditions or special needs before your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skincare procedures and waxing services have specific contraindications related to pregnancy and prescription drugs. Would you please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation?
Inform us of any medical conditions, pregnancy, or special needs before your treatment. Some treatments are not suitable for certain conditions. We are not responsible for complications due to unreported health conditions.
Allergies & Product Sensitivities
While we use professional-grade products, Salon Serenity Spa is not liable for allergic or adverse reactions. Please inform your provider of any allergies or skin sensitivities prior to your service.
Wellness Protocols
For the safety of our team and guests, we ask that you reschedule if you are feeling unwell or showing symptoms of illness. We reserve the right to refuse service to anyone appearing visibly ill.
Mothers to be
We highly recommend that you consult with your doctor before your spa visit. We have specially designed treatments for expectant mothers. Would you please allow Spa reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time?
Consult your doctor before your visit. We offer specialized treatments for expectant mothers, but some services, including heat treatments, may not be suitable. We are not responsible for complications due to unreported health conditions.
Communication
By scheduling an appointment with Salon Serenity Spa, you consent to receive appointment confirmations, reminders, and occasional promotional messages via text, email, or phone. You may opt out of marketing messages at any time.
Gratuities
Gratuities are not included in service prices or gift certificates. You may tip at your discretion.
Cell Phone Policy
We understand the desire to keep in touch. However, in consideration of all of our guests, cell phone use is not permitted beyond our spa reception area.
Loss or Damage
We are not responsible for loss or damage to personal belongings during your visit. Please keep all valuables with you during your visit.
Photography & Social Media
On occasion, we may request to take photos or videos for promotional purposes, including social media or website use. No photos will be taken without your verbal consent. If you prefer not to be photographed, please let our team know in advance.
Product Returns
All gift certificate sales are final. However, we will accept returned products within 7 days of the date of purchase, if accompanied by the original receipt, for a refund of the purchase price. After 7 days, a merchandise credit will be issued only for unused, unopened products. Used and opened products may be exchanged for a merchandise credit for up to 7 days after the purchase date, after which products are non-returnable.
Refunds
No refunds are provided for services.
Right of Refusal
Salon Serenity Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
Safety & Behavior Policy
We reserve the right to refuse or discontinue service to any guest whose behavior is disruptive, abusive, or poses a risk to staff or other guests. This includes intoxication, harassment, or failure to follow spa policies. Police may be contacted in cases of threatening or unlawful behavior.
Cleanliness
We are committed to cleanliness and sanitize all equipment after every use.
Prices
Prices for services and products are subject to change on our website and menus without advance notice.
Satisfaction Guaranteed!
If, for any reason, we fail to meet your expectations with any of our salon or day spa services, please let us know within 24 hours of your service.
Guest Code Of Conduct
Your Rights and Responsibilities as a Spa Guest
Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through various professional services that encourage the renewal of mind, body, and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort, and safety, as well as that of others.
As a spa guest, it’s your responsibility to:
- Communicate your preferences, expectations, and concerns.
- Communicate complete and accurate health information and reasons for your visit.
- Treat staff and other guests with courtesy and respect.
- Use products, equipment, and therapies as directed.
- Engage in efforts to preserve the environment.
- Adhere to the spa’s published policies and procedures.
As a spa guest, you have the right to:
- A clean, safe and comfortable environment
- Stop a treatment at any time, for any reason
- Be treated with consideration, dignity, and respect
- Confidential treatment of your disclosed health information
- Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures
- Ask questions about your spa experience
- Information regarding staff training, licensing and certification
Terms and Conditions of Website Use
Welcome to salonserenityspa.com. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern salonserenityspa.com's relationship with you in relation to this website. The term salonserenityspa.com or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes the design, layout, look, appearance, and graphics but is not limited to. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without salonserenityspa.com prior written consent.
By using this website, you agree to the following terms:
- The content on this website is for general information and is subject to change without notice.
- We do not guarantee the accuracy of the information on this site. Your use of the information is at your own risk.
- Unauthorized use of this website may result in legal action.
- You may not create links to this website without prior written consent.
Privacy Policy & Confidentiality
Salon Serenity Spa is committed to protecting your privacy. We do not sell, rent, or share customer information with third parties. All personal data collected—including your name, email, phone number, and payment details—is used solely for internal purposes such as appointment management, order fulfillment, and service improvement.
When you create an account or book online, your contact and payment information may be securely stored for future use. All sensitive data is encrypted and protected with industry-standard security measures.
Our website uses Secure Sockets Layer (SSL) encryption to ensure that all information exchanged between your browser and our site remains private and secure. Transactions are secured with up to 256-bit SSL encryption through a verified GoDaddy.com Web Server Certificate.
Online Booking
You are responsible for ensuring the accuracy of any appointments made through our online booking system. If you need assistance, please contact us directly.
- Some services may not be available for online booking; please call us for assistance with those services.
- A valid credit card is required to reserve your appointment.
- No-shows for online bookings will be charged the full price of the missed appointment.
- Any booking errors must be reported immediately to avoid miscommunication or charges.
General Terms
Salon Serenity Spa reserves the right to modify or update these Terms and Conditions at any time, at its sole discretion.
If any provision in these Terms and Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will remain in full force and effect as if the invalid portion had not been included.
Client concerns or questions regarding these Terms and Conditions may be addressed to:
Salon Serenity Spa
1002 Durham Rd
Wake Forest, NC 27587
info@salonserenityspa.com
919-562-1233